Questions and problems
Answers to common Banking questions.
For companies without sap or with sap business one.
Show the steps for
I cannot see Banking on my home page
Banking has to be switched on for your company, and it is open to managers and administrators only.
Banking shows a message instead of the tabs
Banking posts to the books of the Finance app. If Finance is not switched on for your company, Banking cannot be used. Ask your Voltix provider.
Banking needs an active SAP connection. Ask your administrator to check it.
Banking is not available for QuickBooks companies yet.
Post is greyed out
The Means total has to equal what is applied (invoices plus payment on account, or the account lines). The totals line shows the Difference.
"A single payment can only carry one currency"
The invoices you ticked are in different currencies. Make one payment per currency.
I posted a payment by mistake
Open it, click … and choose Cancel payment. The invoices open again and the journal entry is reversed.
Cancel it in SAP.
A statement line has no matching journal line
It is not in your books yet. Click Categorize to record it, or match it with a note if it is recorded some other way. See Reconcile a bank statement.
Reconcile is greyed out
Every line has to be matched or excluded first. The strip at the top shows how many are still unmatched.
The import skipped some lines
Lines with the same date, amount, reference and description already on the account are treated as duplicates, and lines without a readable date or amount are left out. The message after the import gives the numbers.