Questions and problems

I cannot see the Purchasing app

Your user needs Purchasing switched on under App access (this company) in Settings → Users. If nobody in your company sees it, ask your Voltix contact to switch the app on.

The vendor I need is not in the list

The list shows active business partners marked as vendors. Search by name, code, tax number, phone or city.

"Every line needs a warehouse"

Pick a warehouse in the Warehouse column of each line. If a warehouse is missing from the list, it is not offered for Purchasing: an administrator can change that in Settings → Inventory → Warehouses (Visible in) and per location in Settings → Locations.

Copy from purchase order shows no purchase orders

Only purchase orders that are Open and still have goods to receive in the Receiving warehouse you picked are listed. Check the warehouse, and check that the purchase order is not a draft or waiting for approval.

I cannot approve a document

Approving needs the manager or admin role. See Approvals.

The Tax Code list is empty

Your company has no purchase (input) tax code yet. Ask your administrator.

Can I change a document after it is created?

No. A created purchase order, goods receipt or AP invoice cannot be edited or deleted in Voltix. Only drafts can be changed or deleted.

"SAP posting failed"