Questions and problems

I changed a page but the website still shows the old one

Edits are drafts until you click Publish changes. The page list shows Changes not live for such pages. See Preview, SEO and publish.

"You are not allowed to publish website pages."

Your auth group has Websites: edit but not Websites: publish. Ask an administrator, or ask someone who can publish to do it. See Websites at a glance.

The website is not found on Google

The test address (/sites/…) is always hidden from search engines. Connect the Voltix address or your own domain and set the website's Status to Live. See Domains and analytics. Pages with Hide this page from search engines ticked stay hidden.

A product does not appear on the website

Check in Catalogue → Products that it shows On website. Not shown: inactive means the product is inactive in Voltix. Also check Show the product catalogue on this website under Display.

A product shows no price

The website's price list is in a foreign currency and the product is not in it. Add the product to that price list, or choose another list under Catalogue → Display.

A BML Connect order stays "Waiting for payment"

The bank has not confirmed the payment yet. Open the order and choose … → Check payment with the bank. An order only counts as paid when the bank confirms the exact amount.

The contact form says it was sent, but nothing arrived in the Helpdesk

Open Forms: every message is kept there. A message marked not delivered shows why. Check the form's Send submissions to and Helpdesk team in the editor, then publish the page again.

The domain stays "Waiting for DNS"

DNS changes can take up to an hour. Check that the TXT record name and value are exactly as shown (use the copy buttons), then click Check DNS again.

Customers do not get their sign-in email

Customer sign-in sends a link by email, so outgoing mail must be set up for your company. Ask your Voltix contact.