Questions and problems

Keyboard shortcuts

On a Mac, use Cmd instead of Ctrl. Ctrl+D, Ctrl+N and Ctrl+A do nothing while you are typing in a field, so they never get in the way of normal editing.

Why is the Payment button greyed out?

The cart is empty. For a quotation or sales order, Save and Print also stays greyed out until you choose a customer.

The customer has their own price list. Why are the prices different?

The POS sells at the terminal's price list. Choosing a customer does not switch to that customer's own price list.

Why does the total change when the customer pays cash?

Your terminal rounds cash payments. The cart shows Cash Rounding — At payment, and the whole amount due is rounded when you choose cash.

Where does the "VAT Exempt" badge next to the customer come from?

Can I change the "30 days" line at the bottom of the receipt?

No. The return-policy line on the receipt is fixed and cannot be changed from Settings.

Can I put a sale on hold and come back to it?

Open a second cart instead: each cart tab is kept separately until you finish it. Holding and resuming orders is only available through Rim. See Rim at the counter.

I closed the browser by mistake. Is my cart gone?

No. Carts are kept on the device for your company and terminal and come back when you open the POS again on the same device.

Why can't I open the register?

You may already have a register open on another terminal. Each cashier can have only one open register at a time in a company: close the other one first. See Cash in and out, and closing.

How do I reprint a receipt or invoice?

Open Orders, click the sale and use Print or Download in its panel. See The Orders screen.