Applying credit memos
Use a customer's open credit memo to reduce what they pay, in the same payment. SAP companies only.
For companies with sap business one.
Show the steps for
When you see credit memos
When a customer has open A/R credit memos in SAP Business One (for example from a return), Open invoices lists them first, marked Credit memo. Their amount is negative: it is credit the customer can use.
Apply a credit memo
- 1Pick the customer. Each credit memo starts applied in full and is already spread over the oldest invoices, so To pay starts at what is left.
- 2Keep at least one invoice being paid, and add or remove invoices with their tick boxes or Apply amounts.
- 3To use only part of a credit memo, type a smaller negative amount in its Apply box (for example -50.00).
- 4The bar at the bottom shows Invoices, Credit applied and To pay. Click Next.
- 5Pick the payment method (its amount follows To pay) and click Record payment.
The credit memo and the invoices are settled in the same incoming payment in SAP.
Rules
| Rule | Why |
|---|---|
| Select at least one invoice with the credit memo. | A credit memo cannot be paid out to the customer on its own. Next stays off until an invoice is being paid. |
| The credit applied cannot be more than the invoices being paid. | A payment can never be negative. Next stays off and the bar says why. |
| To pay may be zero. | A credit memo that exactly covers an invoice is a valid payment. |
| A credit memo line is never more than its unused balance. | Voltix checks the balance in SAP before posting. |
Credit memos cannot be applied in Receive Payments without SAP Business One. To give money back for returned goods, use a return (see Returns).
Credit memos cannot be applied in Receive Payments for QuickBooks companies.