Questions and problems

I cannot save a new plan

Every plan needs an Invoice template. Create one first under Plans → Invoice templates.

I changed a plan's price but customers still pay the old price

That is on purpose: each subscription keeps its own price. Edit the Plan line on the subscription to change it for that customer.

I cannot choose another currency

Multi-currency sales must be on for your company, and the customer must be set to all currencies. A customer with a fixed currency is always billed in it.

"No exchange rate" for a currency

Add a rate for that currency in Settings, or give the plan a fixed price in that currency. Until then, invoices for those subscriptions cannot be made.

A subscription was not invoiced

Check its status. Drafts, paused and suspended subscriptions are not invoiced, and a subscription that shows Ends in the list stops at that date. Otherwise look at Next invoice on the subscription: the invoice is made on that date.

I only see one choice when cancelling

End of the paid period appears once the subscription has a billed period. Before that, it can only be cancelled now.

I cannot change to a yearly plan

Change plan only lists plans with the same billing period. Cancel the subscription and start a new one on the other plan.

Someone paid but the invoice still shows unpaid

Payment status is checked every 15 minutes. Click Check payments now on the Invoices list.