Questions and problems

I cannot see the Reports app

Your user needs Reports under App access in Settings → Users and the Reports: use permission in Settings → Authorization. If the screen says The Reports app is not enabled for this company, ask your Voltix contact to switch it on.

The report shows no rows

Check the period first: Last month is empty if nothing was sold last month. Try This year. Remember too that you only see the locations you have access to.

My colleague gets different figures from the same report

Each person sees only the data of their own locations. That is expected.

I cannot change a shared report

Only its owner (or an administrator) can change or delete it. Choose … → Save as copy to make your own version.

There is no Share with the company

Share with the company (in the … menu) appears only on your own saved reports and needs the Reports: share permission.

The table stops at 1,000 rows

The screen shows the first 1,000 rows; totals cover all rows. Choose Download → Excel for the full report.

A scheduled report was not sent

Open the schedules (… → Email on a schedule). A failed send shows the reason in red. You can also click the paper-plane button to send it now. If nothing can be sent at all, ask your administrator to check the company's outgoing mail.

Does Rim see my company's data?

Rim designs the report; Voltix runs it. Rim only reads the summarised table on screen when you ask a question about the numbers.